Reservation and Cancellation Policy
At MyFiT365, we want everyone to have the opportunity to experience our group-fitness classes. One of our top priorities as your Fitness Coaches is to keep you committed to your goals and staying on track with your health and fitness in a fun and welcoming environment. To make sure we can accommodate everyone who wants to take classes, please familiarise yourself with our group-fitness class reservation and cancellation policies for our clients/members and guests.
RESERVING CLASSES: Clients are solely responsible for the booking and cancelling of their classes. Clients may reserve and cancel class spots through the GLOFOX APP.
CHECK-IN: Clients are required to check into their RSVP’d class no later than 5-minutes prior to the scheduled start time.
GROUP-FITNESS CLASS CANCELLATION POLICY
Now you made a reservation for a class but something comes up and you can't make it. What should you do? We get it, things come up, you don’t feel well, and your kids are sick; life happens.
Cancel your reservation IMMEDIATELY by using our GLOFOX APP.
We will no longer be accepting messages via Social Media, emails, phone/text or WhatsApp.
If you need assistance on understanding HOW to cancel a class, please let us help and show you. We are here to help and want you to feel as comfortable with the app and the cancellation process.
The no-show and late-cancel fees apply to ALL clients equally regardless of unlimited status or Class Card Bundles, pricing or membership level. If you book multiple classes, or waitlist multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy. MyFiT365 staff cannot be held responsible for accidental bookings by clients. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy, up to 2 HOURS PRIOR to class starting time.
DIRECT DEBIT MEMBERSHIPS:Please cancel reservations up to 2 HOURS PRIOR to class starting time so that someone else can experience the great workout you'll be missing. If you fail to cancel a reservation and/or don't make it to class, we will charge a €7.50 "NO SHOW”Fee.
CLASS BUNDLE MEMBERSHIPS:Cancellations can be made via GLOFOX APP up to 2 HOURS PRIOR to class starting time without penalty. If you do not attend a booked session or cancel within this cancellation period you will be charged a credit for the class.
DROP-INS: Cancellations must be made via the GLOFOX APP 2 HOURS PRIOR to class start time. If Drop-In sessions are not cancelled within the appropriate time you will lose the €10 Drop-in fee BUT will not be charged an additional €7.50 "no show/late cancellation" fee.
WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a wait list, YOU are solely responsible for managing your bookings and for cancelling your classes within the bounds of the cancellation policy. The app will not auto populate people from waitlist to class. You must manually book class spot after receiving notification that there is a free space. It is a first come first served basis. MyFiT365 staff cannot move class slots for clients in classes that are completely full with wait lists.
CREDIT CARD ON FILE: Members are required to keep a credit card on file using their MyFiT365 account online. By placing a card on file, the cardholder and account holder gives permission to MyFiT365 to charge the card for any auto-debit packages and/or cancellation fees accrued in accordance with the MyFiT365 cancellation policy detailed above. These can be added in the profile section of your TRIIB APP.
DIRECT DEBIT: By enrolling in an direct debit contract, you authorise MyFiT365 to, on a recurring basis, automatically charge the debit or credit card account you specified, for the monthly payments on your unlimited direct debit plan associated with your account, on the billing due date.
You understand and acknowledge that;
(1) MyFiT365 will initiate transfers/charges pursuant to this authorization not to exceed the amount show
on you Membership Agreement and/or in connection with cancellation fees ppolicy. MyFiT365 may discontinue processing of recurring charges if it is unable to secure funds from your
debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or
inaccurate information provided;
(2) If you are booked into a class past the subsequent billing date, and your debit/credit card fails to bill
properly, that you will be removed from any classes past the subsequent billing date and notified via
(3) If you are removed from class due to the circumstances as described, it may not be possible to place
you back into the class for which you were originally booked and that you will not be given any priority
in waitlisted classes;
4) It is your responsibility to keep a current card on file with accurate billing information. MyFiT365
cannot be held responsible for errors in processing due to expired or inaccurate information.
5) One full months membership payment must process before membership can be canceled.
6) One weeks notice prior to direct debit date must be given in order to cancel your monthly
membership fee. Notice must be given Via Whats App or email.
If you do not have a credit card on your account and/or if it is declined, your account will show a negative balance and you will be required to balance this out upon your next visit. If this fee is not settle upon your next visit your membership will be suspended and you will be unable to RSVP/Attend classes.
If you have any questions, or for more information, please send an email to 2015MyFiT365@gmail.com, call us at 087-911-4071, stop by the gym OR send us a message on Facebook.